Standard UK delivery:
- As a UK customer standard delivery will be £2
- Signed not tracked
- Items will be dispatched within 2-7 working days
- Standard delivery will take 2-3 working days after receiving confirmation of item being dispatched
UK Next day delivery:
- Next working day delivery needs to be placed by 3.30pm to be received the following day by 7pm latest
- Next day delivery will cost £ 5.60
- Next day delivery only works for the next working day , so if the order is placed on Friday after 3.30pm or on a weekend you will receive your item on Tuesday
- If next day delivery is placed on a bank holiday or public holiday items will be despatched the following day and not on the day.
UK Guaranteed by 1pm next day delivery :
- Orders must be placed by 3.30pm to be received the following day by 1pm
- Will cost £8
- If 1 pm next day delivery is placed on a bank holiday or public holiday items will be despatched the following day and not on the day.
International delivery information:
- As a international customer standard delivery will be £10
- Items will be dispatched within 2-7 working days
- Standard delivery will take 3-5 working days after receiving confirmation of item being dispatch
Taxes and duties on international orders:
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If you order items for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
RETURNSYou are welcome to return your purchases, in accordance with our returns policy.
Customers must email: firstname.lastname@example.org in order to request a return.
Returns must be sent back to us within 7 days of receiving your goods.
We kindly ask that customers assess the suitability of their ordered item(s) immediately upon receiving their order. Please try on and look over the product in detail to determine the suitability before removing the tags. Removal of the Return Tags marks the acceptance of the item; it may not be returned after removal of the Return Tags.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags and ribbons still in tact. Please take extra care to not mark the garments. We reserve the right to refuse returned items that are stained with make-up, for example.
Orders that are returned to us that do not comply with our terms and conditions may not be authorised and will be sent back to the customer.
Please note that discounted (including orders that have been purchased with a discount code), sale items and pre-order items are non-refundable. However these items may be returned for KANYÄ store credit.
Please note that all ordered items are dispatched with a unique Return Tag. Each tag is marked with a unique identification number. Upon dispatch of an order we make a record of each unique number. This is our way of identifying which products have been sent and returned to us from which customer under investigation. We kindly ask that customers take note of their items unique identification numbers should they wish to return them.
REFUNDS AND STORE CREDITOnce your return is received, processed and inspected, we will send you an email to notify you that we have received your returned item. The email will notify you of the approval or rejection of your refund
and/or be notification of your store credit.
If your return is approved, your store credit or refund will be processed. For a refund, the funds will automatically be applied to your credit card or original method of payment, and it will hit usually within 5-7 days, however this depends on your bank. For KANYÄ store credit a code will be emailed to you.
Only regular priced items that have not been discounted in any way may be refunded, unfortunately sale items cannot be refunded. However these items may be returned for store credit.
Orders made for "Final Sale" items may not be returned. We do not accept requests for refunds, exchanges or store credit on Final Sale items. All Final Sale item orders are final.
The customer is fully responsible for ensuring returned items get to us. The customer is responsible for paying for all associated shipping costs for a return. The initial shipping costs paid and return shipping costs are non-refundable.
We advise using a postage service that is fully traceable and insured; without this type of postal service there is no guarantee that we will receive your returned item. We will not be held responsible for lost post. To make the process as smooth as possible we recommend emailing us the tracking details of your returned order as soon as the return is made. The customer should include a simple cover note detailing your refund or credit note request along with a reason for the return if you would be so kind.
Customers should return orders to the address below:
Kanya London Limited,
20 Congreve rd