You can list any of your products bought from Kanyä London’s website.

To view your past purchases login to your Kanyä London’s account and click Resale Future on the menu. Here if you click “I want to sell” you can view all your past purchases. Choose the item you would like to resell and follow the prompts.

Currently, products purchased from Kanyä London’s stores or stockists such as Asos are also not eligible for sale on this page. Please note, this is an exclusive space only for Kanyä London’s second-hand products. Items purchased from other Kanyä London and/or retailers cannot be listed for resale here.

A good product listing will increase the chances that your product is purchased.

We recommend that you share product information in as much detail, with as much accuracy as possible. Remember the buyer can request a refund if the product they receive is not ‘as described’ so it is very important you list out and show in pictures any defects.

Photos taken in bright, natural light will work the best. In addition to the photos uploaded by you, original photos taken by the Kanyä London will also appear on the listing for shoppers to browse

Setting the price is your decision (within reason) but advise that you set a price based on the age and condition of your product. We recommend Kanyä London new products to be listed at 70% of the sale price and any other condition to be priced lower than that.

Once an item is listed, you can request for the listing information to be changed by writing to us as kanyalondon@resalefuture.com - We will then review your change request.

Once your product is sold we will send you a pre-paid shipping label by email.
If you chose to send your parcel:

1. Through a ParcelShop: You have 5 business days to drop the parcel off to one of the 7000+ locations in the UK. Most locations have a printer facility, please check if your chosen one does here.

2. Address pick-up: If your label is sent to you before 2pm then an Evri collection will take place the next working day, otherwise the day after. This will occur Mon-Sat between 8am and 8pm. This service requires you to print the label before the collection.

Should you decide to change the method of shipment or the address of pick-up, please email us on kanyalondon@resalefuture.com

Please neatly pack the product in a mailer of your choice, in a manner you would like to receive a new item.

You will be issued Kanyä London store credit. Please note that the buyer has 72 hours from receiving the item to contest the product if the item they receive is not as described. If no issues are raised, then you should receive the store credit in your email.

Product listing is completely free. Kanyä London keeps a 10% commission from each sale you make for hosting the resale service. The buyer pays a flat fee of £4 for postage deducted from the sale price of the product.

We understand that second-hand products are not of the same quality as new ones. We encourage you to be as accurate as possible in the information you provide about your product at the time of listing.

If a buyer raises a dispute that the products received do not match the information in the listing in any way, we review the dispute request and attempt to resolve it within 5 days. In the event that we find that the product doesn’t match the listing to a reasonable extent, we cancel the transaction.

If a buyer’s complaint is valid then they have 5 days to post the item back to the seller, and will be eligible to a refund, in which case a credit note for Kanyä London will not be issued to you.

Please contact us on kanyalondon@resalefuture.com – We aim to respond to you within 5 working days.